Shipping Policy

At Alivra, we're committed to getting your order to you as quickly and smoothly as possible.

Processing Time

Orders are typically processed within 1–2 business days after being placed.

Once your order has been processed, you will receive a confirmation email with tracking information as soon as it becomes available.

Estimated Delivery Time

Estimated delivery time is 8–12 business days from the date your order is placed.

Please note that delivery times are estimates and may occasionally be affected by factors outside our control, including:

• High shipping volumes

• Weather conditions

• Customs processing (if applicable)

• Carrier delays

Shipping Costs

We proudly offer Free Standard Shipping on all orders.

There are no additional shipping charges at checkout.

Order Tracking

Once your order has shipped, you'll receive a tracking number by email so you can follow your package throughout its journey.

Please allow a few days for tracking information to update after your order has been shipped.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly before completing your purchase.

We are unable to guarantee replacements or refunds for orders shipped to an incorrect address provided at checkout.

Lost or Delayed Packages

If your package appears to be significantly delayed or you believe it has been lost in transit, please contact our support team. We'll work with the shipping carrier to help locate your order and find the best possible solution.

Questions?

If you have any questions about your order or shipping, please don't hesitate to contact us through our Contact page. We're always happy to help.